What is digital accessibility?

An accessible website is a website that allows all web users, including those who have a disability and use specialized software or hardware, to have access to its content without any difficulties.

For example, an accessible website allows the user to:

  • navigate using text-to-voice or braille display (used in particular by blind and visually impaired web users);
  • customize the website’s display according to their needs (enlarge the fonts, change the colors, etc.);
  • navigate without using the mouse, using the keyboard only or a tactile screen;
  • etc...

To be accessible, a website’s design and upgrades have to respect strict standards.

Accessibility audit of the site

The following pages of the site underwent an accessibility audit (level AA) conducted by Atalan and CanAdapt in September 2019:

  • Home page
  • Site menu
  • All category pages
  • All products pages
  • The cart page
  • The checkout

The accessibility level of the website

The audit revealed that the website has a good level of accessibility.

Except for the points below, the website complies with criteria A and AA of the WCAG (Web Content Accessibility Guidelines) version 2.0:

  • The storelocator page
  • The complexion finder page
  • Third parties

Contact us

The owner of this website is constantly striving to improve the accessibility of the website’s digital communication material.

Should you encounter any problems when navigating through the website or when trying to have access to some of its content, do not hesitate to contact us and give us as much detail as possible about the situation or the problem encountered to help us find a solution together.

Using the online form

To contact us using the online form, go to the page Contact

By email

To contact us by email, send your email to the following address:

By phone

To contact us by phone, call the following number: 1-855-575-3820. This number is available from Monday to Friday 9am - 5pm EST